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How we protect your account and payment information

When you open an account with sbomoney, we collect only what's needed to verify your identity, process your deposits via DANA, OVO, GoPay and QRIS, and handle your…

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Explore the Lobby Read FAQ

What this policy covers and where it applies

sbomoney Service availability depends on jurisdiction. Users are responsible for checking local law before access.

sbomoney collects personal information when you register, deposit, withdraw, or use our live tables, slots and sportsbook. We process your name, email, phone number, banking details and transaction history to deliver your account, comply with local requirements, and prevent fraud. Your information stays within our secure

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systems unless we're legally required to share it. Access or eligibility depends on local law. We do not sell your data to third parties. This policy applies across all sbomoney platforms—web, mobile app, and live support channels. If you're in Medan, Bandung or elsewhere in Indonesia,
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the same protections apply to your account.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY QUESTIONS

How to contact us about your data

If you have questions about how we handle your personal information, want to update your account details, or need to request access to your data, reach out directly.

Email support Send privacy requests or data queries to our dedicated inbox. We respond within 2 business days with clarification or the information you requested.

In-app messaging Open your sbomoney account, navigate to Settings, then Support. Chat with our team Monday to Friday, 09:00–21:00 WIB about your privacy concerns.

Account settings Update your email, phone number, or marketing preferences directly in your account. Changes take effect immediately and are logged for your security.

DATA HANDLING

How we keep your information safe

sbomoney uses industry-standard encryption to protect your login credentials, payment details and transaction records.

Encryption & security

Every deposit, withdrawal and login is encrypted end-to-end. Your DANA, OVO, GoPay and QRIS details never sit in plain text on our servers.

Cookie & tracking

We use cookies to remember your login and game preferences. You can disable non-essential cookies in your browser settings; core platform cookies keep your account functional.

Data retention

Account data is kept while you play and for one year after you close your account, then deleted. Transaction records for compliance stay longer where local law requires.

Third-party processors

We share your bank account details only with our payment partner for DANA, OVO, GoPay and QRIS processing. No other company sees your deposit or withdrawal information.

Your data rights

You can request a copy of all your personal data, correct any errors, or ask us to stop processing your information. Submit requests via email or in-app support.

Account closure

Close your account anytime from Settings > Account. We delete your profile and gameplay history within five business days of confirmation.

Privacy policy questions answered

Read answers to the questions we hear most often about data protection, account security and how your information flows through sbomoney.

We collect your full name, email address, phone number, date of birth and bank details. This is required to verify your identity, comply with local regulations and process your DANA, OVO, GoPay or QRIS deposits and withdrawals. No additional personal data is mandatory.

No. To access the lobby and play any game—including live tables, slots or sportsbook—you must provide valid payment details so we can process real-money deposits and withdrawals. Your information is encrypted and stored securely.

Only you and our internal fraud-prevention and compliance teams can access your account balance and transaction records. Your DANA, OVO, GoPay or QRIS provider will see only the deposits and withdrawals you initiate; they do not see your game history or lobby activity.

We delete your gameplay history and profile information within five business days of account closure. Bank details and transaction records may be retained for one year to meet regulatory requirements, then securely destroyed.

Yes. Open your account Settings and update your email, phone number or password anytime. Request deletion of sensitive data through in-app support or email; we respond within two business days. Name and date of birth cannot be changed once verified.

No. We do not sell your personal information. We share data only with payment processors for DANA, OVO, GoPay and QRIS deposits, and with legal authorities if required by local law. All third parties are contractually bound to protect your privacy.

Your payment method details are encrypted the moment you enter them. We never store your full card or account number; only a secure token is kept to process future transactions. Your bank's security team also verifies each transfer independently.

How we protect your account and payment information

How to contact us about your data

How we keep your information safe

Encryption & security

Cookie & tracking

Data retention

Third-party processors

Your data rights

Account closure

Privacy policy questions answered

01 What information does sbomoney collect when I open an account?

02 Can I play live casino tables if I don't want to link a payment method?

03 Who can see my account balance and transaction history?

04 How long does sbomoney keep my data after I close my account?

05 Can I change or delete my personal information?

06 Does sbomoney sell or share my data with other companies?

07 How do I know my deposit via DANA, OVO, GoPay or QRIS is secure?

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